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Terms & Conditions

Underneath the Stars Festival (CIC) Terms and Conditions
The following terms & conditions are subject to amendment without notification.

Section A: General Admission
Section B: Tickets
Section C: Camping
Section D: Car parking
Section E: Accessibility
Section F: Age Policy
Section G: Media Policy
Section H: Damage/ Loss
Section I: Refunds
Section J: Terms of Website


Section A: General Admission

1. The Festival reserves the right to add, withdraw or substitute artists, and to vary the
2. advertised programme and timings without being liable to pay compensation.
3. Under 18’s must be accompanied by an adult.
4. Parents are responsible for their children throughout the Festival.
5. Exposure to loud noise can damage hearing, particularly in children. Please come prepared with well-fitting ear protection.
6. The Festival may refuse admission or eject a ticket holder for unreasonable or dangerous behaviour.
7. Glass containers of any kind are NOT permitted on the Festival site.
8. In accordance with the law, SMOKING is not permitted within marquees or other wholly or substantially enclosed public spaces.
9. NO ANIMALS (except assistance animals) are allowed on the Festival site, including car parks and campsite.
10. Patrons are NOT permitted to bring their own alcohol onto the Festival Arena site.
11. Open Fires (including barbecues, all solid fuel and liquid fuel based fires) are strictly prohibited throughout the festival site and campsite.
12. No fireworks, sky lanterns, smoke canisters, kites or drones are permitted on the festival site.
13. No personal/independent sound systems are permitted.
14. Any person carrying illegal items or carrying out illegal activity will be refused entry and may be handed over to the Police.
15. Photographic, video or audio reproduction of artists is prohibited. No recording of any kind without prior permission of the organisers.
16. Ticket holders consent to inclusion in official photographic, visual and audio promotion /recording of the festival.
17. No stalls or market sales without permission of the organisers.
18. We reserve the right to conduct security searches from time to time and to refuse admission to anyone who refuses to comply with these searches. No refunds will be given if you are refused entry.
19. If the festival is cancelled or postponed before it has started due to the Covid 19 pandemic and where it is rescheduled to another date, the ticket holder may elect to either use the existing ticket for the rescheduled date or apply for a refund. Refunds under these circumstances must be applied for within 3 months of the date of cancellation/postponement.
20. We reserve the right to make alterations to the time, date, duration and venue of the festival in the event of unforeseen or other circumstances, including (but without limitation) Force Majeure, safety and security concerns or decisions from authorised persons or other competent authority.
21. In the event of cancellation of the festival, only the face value of the ticket will be refunded and not the booking fee.

Section B: Tickets

1. Tickets of all types are limited in number and sold on a first-come first-served basis.
2. All tickets are sold subject to licensing.
3. Wristbands cannot be exchanged, transferred, re-sold, or re-issued.
4. Festival Campsite pitches are sold separately and only available to weekend ticket
5. On arrival each e-ticket reference code must be exchanged for a non-transferable wristband which must be worn at all times.
6. Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of Underneath the Stars Festival (CIC).
7. Tickets/wristbands purchased from unauthorised sources will be rendered invalid and the wearer will be refused admission.
8. Concessionary tickets are available to: Full-time Students and those receiving PIP or Employment and Support Allowance (ESA). Please Note that proof identity and eligibility may be requested on entry to the Festival.
9. Anyone 17 and under must be accompanied by an adult. Unaccompanied children will not be admitted.
10. Proof of age may be requested at the point of entry and at the bars.

Section C: Camping

1. Festival Campsite pitches are sold separately and only available to weekend ticket holders.
2. All festival attendees must adhere to the Festival Campsite rules at all times. Please check the festival website for a full list of festival site rules.
3. Open Fires (including barbecues, all solid fuel and liquid fuel based fires and generators) are strictly prohibited throughout the festival site and campsite. Campsite Gas Safety: Any LPG cylinders, not purpose fitted to live-in vehicles, should be as small as possible and preferably Butane. Any cylinders above 5Kg should be secured in an upright position where they cannot be interfered with. No freestanding LPG cylinders above 7Kg are allowed on the campsite without prior arrangement, details of this can be found in the campsite rules which are issued on arrival.
4. Please check the festival website for campsite opening times.
5. Gazebos and additional shelters are not permitted within the camping pitch.
6. Each tent or towed-vehicle camping plot has space for one car to be parked within or close by to the pitch.


Additional cars are not allowed on the Festival Campsite, these must be parked in the Festival Car Park; extra charges apply.

Section D: Car parking

1. The Festival Car Park is for the use of festival patrons only.
2. All vehicles parked at the owner’s own risk.
3. There is a charge for use of the Festival Car Park, tickets can be purchased at the gate on arrival or in advance from our website.
4. Live-in vehicles are not permitted on the Festival Car Park.

Section E: Accessibility

Underneath the Stars Festival is committed to removing barriers to access, and will actively work to ensure this is realised. For more information, please visit our accessibility page or contact

Section F: Age Policy

No unaccompanied under 18s are allowed on site. All under 18s must be accompanied
by a paying ticket holder, parent or guardian who is over 18 years old.
1. Children 0-6 years require a free “Nipper” ticket.
2. Children 7-17 years require a “Young’un” ticket.
3. Anyone aged 18 and over requires an Adult ticket. Those in full-time education may 
purchase a concessionary price ticket.

The Festival operates Challenge 25 policy across all it’s festival bars and alcohol concessions.

Section G: Media Policy

By entering the festival site you agree to grant the Festival permission to use your image in any publicity, marketing or promotional materials.

Filming and Photography is allowed throughout the public site for personal use, we ask that you do it respectfully and to observe data protection law. Photography and filming for commercial purposes can only be undertaken with the prior written approval from the Festival and you must not sell any photography or moving images from the Festival for commercial or other gain.

Anyone using cameras or filming equipment (including all mobile devices) you are expected to be courteous to their fellow festival attendees and ask permission before taking any up close shots.

Strictly no filming or photography is allowed in the family areas or family camping unless issued with a specific media pass, or they are your own children.

Unauthorised filming or recording in any of the artist performance areas is strictly prohibited without prior consent. We may agree to specific broadcast or filming requests where the content and the end usage is pre-agreed. Each request will be looked at on a case by case basis by the press team.

The unauthorised use of drones is strictly prohibited. No broadcaster or filming company may use film with drones. This is not allowed on site before, during or after the Festival.

Section H: Damage/ Loss

Admission is at the ticket holder’s own risk. The Organisers and Premises Licence Holder will not be held liable for any loss, injuries or damages sustained at the event including damage, theft or losses to property and motor vehicles, if the cause is due to the negligence of the ticket holder or the unforeseeable actions of other patrons or third parties.

Section I: Refunds

Tickets are strictly not refundable or transferable to another year/event.


Section J: Terms of Website use

Use of the Website includes accessing, browsing, or using the Website.

By using the Website, you confirm that you accept these terms of use and that you agree to comply with them.
Other applicable terms: These terms of use refer to our Privacy Policy, which also applies to your use of the Website. Our Privacy Policy, sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Website, you consent to such processing and you warrant that all data provided by you is accurate.

We may update the Website from time to time, and may change the content at any time. However, please note that any of the content on the Website may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that the Website, or any content on it, will be free from errors or omissions.


The Website is made available free of charge.

We do not guarantee that the Website, or any content on it, will always be available or be uninterrupted. Access to the Website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of the Website without notice. We will not be liable to you if for any reason the Website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to the Website.

You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

The Website is directed to people residing in the United Kingdom. We do not represent that content available on or through the Website is appropriate or available in other locations. We may limit the availability of the Website or any service described on the Website to any person or geographic area at any time. If you choose to access the Website from outside the United Kingdom, you do so at your own risk.

You may use the Website only for lawful purposes.

You may not use the Website:

  • in any way that breaches any applicable local, national or international law or regulation

  • in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect for the purpose of harming or attempting to harm minors in any way

  • to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam) or

  • to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

  • not to access without authority, interfere with, damage or disrupt:

  • any part of the Website

  • any equipment or network on which the Website is stored

  • any software used in the provision of the Website or

  • any equipment or network or software owned or used by any third party.

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from the Website for your personal use and you may draw the attention of others within your organisation to content posted on the Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.

You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of the Website in breach of these terms of use, your right to use the Website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information: The content on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.

Although we make reasonable efforts to update the information on the Website, we make no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up-to-date.

Limitation of our liability: Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to the Website or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, the Website

  • use of or reliance on any content displayed on the Website

  • loss of profits, sales, business, or revenue

  • business interruption

  • loss of anticipated savings

  • loss of business opportunity, goodwill or reputation or

  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of the Website or to your downloading of any content on it, or on any Website linked to it.

We assume no responsibility for the content of Websites linked on the Website. Such links should not be interpreted as endorsement by us of those linked Websites. We will not be liable for any loss or damage that may arise from your use of them.

We do not guarantee that the Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access the Website. You should use your own virus protection software.

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

Linking To The Website: You may link to the homepage of the Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to the Website in any website that is not owned by you.

The Website must not be framed on any other site, nor may you create a link to any part of the Website other than the home page without our express written consent.

We reserve the right to withdraw linking permission without notice.

Third party links and resources in the Website: Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only.

We have no control over the contents of those websites or resources.

Suspension and termination: We will determine, in our discretion, whether there has been a breach of these terms of use through your use of the Website.  When a breach of these terms has occurred, we may take such action as we deem appropriate.

Failure to comply with these terms of user upon which you are permitted to use the Website, and may result in our taking all or any of the following actions:

  • immediate, temporary or permanent withdrawal of your right to use the Website

  • legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breachissue of a warning to you

  • further legal action against you or disclosure of such information to law enforcement authorities as we reasonably feel is necessary

We exclude liability for actions taken in response to breaches of these terms of use.  The responses described in these terms are not limited, and we may take any other action we reasonably deem appropriate.

Applicable law

If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England will have exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England.

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